Refund policy

Returns & Refunds

We want you to be happy with your SideQuest Lauren order. Because our shop includes both made-to-order products and products fulfilled by different fulfillment partners, return eligibility may vary by item.

For eligible merchandise, you have 14 days after receiving your order to request a return.

If you have an issue with your order, please contact us at sidequestlauren@gmail.com before sending anything back. We will review your request and provide return instructions when applicable.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

Made-to-Order & Print-on-Demand Items

Many SideQuest Lauren products are created specifically after an order is placed. Because these products are made to order, we generally cannot accept returns or exchanges for:

Ordering the wrong size or color
Changing your mind after the item has been produced
Preference-based reasons when the product was produced and delivered as ordered

Please review product descriptions and sizing information carefully before placing your order.

If your made-to-order item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue so we can work with our fulfillment partner to resolve it.

Depending on the issue, an eligible order may qualify for a replacement or refund. You may not be required to return a damaged or defective item.

Standard Merchandise Returns

Eligible non-custom merchandise may be returned by requesting a return within 14 days of delivery.

To be eligible, items must generally be:

Unworn and unused
In their original condition
With original tags attached
In the original packaging, when applicable

Return eligibility may vary by product or fulfillment partner. Contact us at sidequestlauren@gmail.com within 14 days of delivery, and we will confirm eligibility and provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, misprinted, or incorrect, contact us as soon as possible. For made-to-order and print-on-demand merchandise, these issues must be reported within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and the problem

We will review your request and work with the applicable fulfillment partner to determine the appropriate resolution.

Return Shipping & Return Address

Please contact us before mailing any return.

SideQuest Lauren works with multiple fulfillment partners, so there is not one return address that applies to every order.

If your return is approved, we will provide instructions explaining where and how the item should be returned.

Do not mail a return to an address found on our website, your order confirmation, or the original package unless we specifically instruct you to do so.

Return shipping costs, when applicable, will be communicated as part of your return authorization. For damaged, defective, or incorrect items, we will work with the applicable fulfillment partner regarding the appropriate resolution.

Exchanges

We do not currently offer direct exchanges.

For eligible merchandise, you may request a return within the applicable return period and place a new order for the desired item.

Made-to-order products generally cannot be exchanged for a different size, color, or design unless the item is defective, was produced incorrectly, or the wrong item was received.

Final Sale & Non-Returnable Items

Certain products may not be eligible for return, including:

Made-to-order or customized products, except when damaged, defective, misprinted, or incorrect
Gift cards
Personal care or beauty products
Intimate apparel
Bodysuits
Swimwear
Face masks
Jewelry when designated as final sale
Items specifically marked Final Sale

Please contact us if you have questions about the return eligibility of a specific product.

Refunds

Once an eligible return has been received and approved, or a refund has otherwise been authorized, the refund will be issued to your original payment method.

Please allow time for your bank or credit card provider to process and post the refund. Processing times vary by financial institution.

If you have questions about an approved refund, contact us at sidequestlauren@gmail.com.

European Union Returns

For orders subject to European Union consumer protection laws, applicable statutory cancellation and return rights will apply, including the required cooling-off period where applicable.

Certain exceptions may apply to customized, personalized, or other exempt products as permitted by applicable law.