Shipping policy

Shipping Policy

Thank you for shopping with SideQuest Lauren. We work with trusted third-party fulfillment partners to produce, package, and ship many of our products directly to you. This allows us to offer a wider selection without maintaining traditional inventory.

Because products may be made to order or fulfilled from different locations, processing and delivery times may vary by product.

Order Processing & Fulfillment

Orders begin processing after your order has been successfully placed and payment has been confirmed.

Many SideQuest Lauren products are made to order. Print-on-demand products generally require approximately 2–7 business days for production before shipping. Production may occasionally take longer during high-volume periods, holidays, inventory delays, or other circumstances outside our control.

Other merchandise may ship from U.S.-based or overseas fulfillment locations. Estimated shipping or delivery information may be displayed on individual product pages when available.

Business days do not include weekends or U.S. federal holidays.

Estimated Delivery Times

Delivery time depends on the product, fulfillment location, destination, and shipping carrier.

Some U.S.-fulfilled merchandise may arrive in approximately 2–5 business days, while merchandise fulfilled from overseas locations may require approximately 5–10 business days or longer.

Print-on-demand merchandise requires production before shipment, so total delivery time includes both production time and carrier transit time.

Any delivery dates or timeframes shown on our website are estimates unless expressly stated otherwise. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

Multiple Packages

SideQuest Lauren works with multiple fulfillment partners and locations. If your order contains more than one item, your items may arrive in separate packages and at different times.

You will not be charged additional shipping solely because we choose to fulfill an order in multiple packages after checkout.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping rates may vary based on the products ordered, package weight, destination, fulfillment location, and available carrier services.

Tracking Your Order

When tracking information is available, it will be provided after your order ships. Please allow time for the carrier to update tracking information after a shipping label has been created.

If your order contains products fulfilled separately, you may receive more than one tracking number.

Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us at sidequestlauren@gmail.com as soon as possible.

We will make reasonable efforts to update the address when possible, but we cannot guarantee address changes after an order has entered production or fulfillment.

SideQuest Lauren is not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

Order Changes & Cancellations

Because some products enter production or fulfillment shortly after an order is placed, changes and cancellations are not guaranteed.

If you need to request a change or cancellation, contact us as soon as possible at sidequestlauren@gmail.com. If production or fulfillment has already begun, we may be unable to modify or cancel the order.

Delayed, Lost, or Missing Packages

If your tracking information shows an unexpected delay or you believe your package may be lost, please contact us at sidequestlauren@gmail.com with your order number.

We will review the available tracking information and work with the applicable fulfillment partner or carrier when appropriate.

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. If the package still cannot be located, contact us so we can help determine the appropriate next steps.

International Shipping, Customs & Import Charges

International shipping availability varies by product and destination.

International orders may be subject to customs processing, import duties, taxes, tariffs, handling fees, or other charges imposed by the destination country. When such charges are not prepaid as part of the order or fulfillment process, they may be the responsibility of the recipient.

Customs processing may also affect estimated delivery times.

Third-Party Fulfillment

SideQuest Lauren uses third-party production, dropshipping, and fulfillment partners. As a result, your order may be manufactured, packaged, or shipped from a location different from SideQuest Lauren's business address.

The fulfillment or return address appearing on a package should not be used for returns unless we specifically instruct you to do so. Please review our Returns & Refunds Policy before returning any merchandise.